Delivery/Returns

Delivery of your Products/Online Subscriptions

There is no delivery charge for any Products/Subscriptions purchased through the Delta Channel Service Ltd website.

Books and Data Lists

For some Data lists, you can select one of the two delivery Methods below before adding to your cart. If no delivery option is specified for Data Lists then they will be delivered as a Hard Copy.

(a). Digital Download Delivery (All Books and Data Lists where specified). Once you have completed your payment via the PayPal website as above, you will be returned to your account area where you will see your invoice confirmation and a link to access your purchase immediately.

(b). Hard Copy Delivery (Data Lists). Once your payment has been completed, your product will be emailed to you directly from Delta Channel Service Ltd (please allow 48 hours).

Custom Quotes

If you require a Quote for a Custom Data List or Data Clean, please submit the Get a Custom Quote Order form >> and we will respond within 1 working day with a quote and details of how to pay online via the website. Please allow 14 days from payment confirmation for delivery of your product via email from Delta Channel Service Ltd.

Online Subscriptions

If you purchase an annual online subscription to Deltaplan Partner Edition or any Delta Channel Service Ltd annual online subscription, you will be able to access your subscription immediately after completing payment by clicking the icon in your account area. If you purchase an annual Softletter online subscription you will be contacted with details of how to access your subscription (please allow 48 hours for access).

Online Subscription Renewals

You will receive an email notification 7 days before your subscription is due to expire. You may login to your Member Area to renew your subscription for a further year. If you do not renew your subscription before it expires, access to your subscription will be blocked. However you may purchase the subscription for a further year at any time. This will be valid for 1 year from the date of purchase.

Returns/Cancellations.

From 13 June 2014 the Consumer Contracts Regulations, which implement the Consumer Rights Directive in UK law, came into effect. The regulations apply to items bought online, at a distance, or away from a trader’s premises (for example, at home or at work). They replace the Distance Selling Regulations and Doorstep Selling Regulations. They also make it an obligation for traders to give consumers certain information, outlined below. By law consumers have the right to cancel the purchase of most items within 14 days without giving any reason.

If you are unhappy with your purchase please contact us using the contact details above within 14 days after the day you received your items(s) and we will respond within 48 hours.

For full details,please see our Terms and Conditions.